How Pyngby can help your counseling practice

How Pyngby can help your counseling practice

Perhaps you have experienced something like this in your organization or counseling practice:  In the same day (actually within two hours of each other!) we had a situation involving Suicidal Ideation (SI) and a situation involving Homicidal Ideation (HI).
The individual struggling with SI was a new intake client calling our center for the first time to schedule an appointment, and over the course of the scheduling conversation, it became clear to the counselor that,  in order to be safe, this person needed to call 911.
The HI client is a client of a counselor I supervise.  I got this text from the counselor:
Hey I just wanted to inform you that I just saw a client who exhibited HI and I had to warn him of my responsibility to report… 
I soon followed up with this counselor, staffed the case and current situation, and then made the determination he had clear ethical and legal responsibilities to call the person in danger and to warn them of the threat.
In both cases, I wish my counseling staff had Pyngby. With Pyngby, we  would have had the ability to record and store the counselor-client interaction, which would not only have provided a level of accountability for best practices in client care, it would have also afforded an opportunity for an all-staff training on best practices for such high-stress situations.
What tools do you use in your counseling practice? Let’s all benefit from one another’s experiences and ideas — Join in the discussion in the comments section!

About the Author

Lianne Johnson

Lianne Johnson serves as the Executive Director of Avenues Counseling, a nonprofit organization in St. Louis, MO. She received her Master of Arts in Counseling from Covenant Theological Seminary and is a Licensed Professional Counselor in the state of Missouri. Lianne has earned the certification of CCTP (Certified Clinical Trauma Professional).

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